Vice President, Human Resources

Our Client
Neighborhood Health Plan is a Massachusetts-based not-for-profit Managed Care Organization (MCO) founded in 1986. Working in partnership with community health centers and other community-responsive providers, they offer members access to a provider network of more than 4,300 primary care practitioners, over 13,400 specialists, and 70 (teaching, community, and specialty) hospitals. Neighborhood Health Plan is a mission-driven organization that is committed to ensuring equitable and affordable health care for the diverse communities they serve. Their mission has always been to address the health care needs of underserved populations. By working closely with MassHealth and commercial purchasers, and by partnering with CHCs and other providers, they now serve over 303,000 members today.


The Position
The Vice President, Human Resources (VPHR) of Neighborhood Health Plan reports directly to the Chief Operating Officer (with a dotted line responsibility to the HR leader of the parent organization, Partners HealthCare) and is an HR business leader who drives initiatives in talent management, cultural change, organizational development, and diversity & inclusion. The VPHR is responsible for the creation and implementation of a Human Resources strategy aligned with the strategic and operating goals of Neighborhood Health Plan and consistent with the benefits and compensation goals of Partners HealthCare. With support from a team of HR professionals, the VPHR will also be responsible for managing the delivery of HR services to all employees, and for establishing Human Resources as a value-added business partner to the members of the executive team and senior management. The VPHR will be a member of Neighborhood Health Plan’s Executive Committee.


The HR service delivery model for Partners HealthCare is organized around the framework of strong entity-specific HR professionals (Business Partners, Employment, HRIS, Compensation, and Training and Development) and centralized corporate support, including the administration of all employee Benefits administered by Partners HealthCare, legal counsel, and other employee program support. Essential functions of the VPHR role include:


* Develop, lead, and execute, in conjunction with CEO and COO, strategies for attracting, developing, and retaining the workforce needed to deliver the capabilities customers demand in a highly competitive environment.
* Learn the business and become a strategic advisor to executive leadership with respect to the talent that will be required to succeed. Understand external talent availability and acquisition trends in organization context.
* Define HR goals and objectives that align with and support the strategic and operational goals of Neighborhood Health Plan.
* Develop and lead strategies and tactics to acquire, recruit, and retain a diverse workforce at all levels of the organization.
* Develop and direct best practice initiatives in such areas as employment, diversity, career development, employee relations, and employee communications.
* Work collaboratively with the HR leader of Partners HealthCare around employee benefits and compensation, as well as balancing the competitive needs of Neighborhood Health Plan with the standards and goals of the overall business.
* Ensure the delivery of high quality HR processes and programs that have strong and sustainable results.
* Working closely with the CEO of Neighborhood Health Plan and the Director of Executive Compensation of Partners HealthCare, act as administrator of the Compensation Committee of the Board of Directors for the Executive Compensation Program.
* Engender a team-based culture, striving to achieve organizational goals.
* Leverage the use of HRIS technology to enhance and simplify the HR infrastructure.
* Ensure compliance with all applicable legal and regulatory employment guidelines.
* Anticipate and meet, or exceed, internal and/or external customer expectations and requirements. Establish and maintain effective relationships with customers and gain their trust and respect.
* Lead, motivate, and encourage staff, and navigate through change and adversity. Make decisions as needed and build consensus as appropriate. Communicate and cascade information to employees in a timely manner and actively participate in the success of cross-organizational programs and initiatives.
* Hire, participate in and/or recommend development measures and disciplinary actions (up to and including termination), and supervise the work of all direct and indirect reports, following established organizational policies, procedures, and practices.
* Set clear goals and objectives, and use metrics to measure performance and hold staff accountable. Provide coaching to improve performance and hold regular development discussions with direct reports. Recognize staff for their contributions.
* Develop department strategy at the highest level of impact and have final sign-off on major contractual agreements with partners, vendors, and customers. Provide guidance to the CEO/COO on key areas within the organization. Manage multiple high impact initiatives toward broad organizational goals.


* BA/BS degree in a Human Resources or Business related field or the equivalent combination of training and experience. A Master’s degree in a Human Resources related field and/or additional training or certification in Human Resources disciplines is strongly preferred.
* 10+ years of broad Human Resources generalist experience, including at least 3 to 5 years at the senior management level. Healthcare experience and SPHR certification are preferred.
* Proven experience in driving organizational change across organizations.
* Exceptional skills in talent assessment, development, and management.
* A track record of superior leadership and management skills, as well as being a trusted advisor and leader across the organization.
* High integrity, creative HR leader with experience in all aspects of human resources management.
* Able to exercise self-awareness, monitor impact on others, openly receive and seek out feedback, and use self-discipline to adjust to that feedback.
* A respect for the talent and unique contribution of every individual, culture, and ethnic group, treating all people in a fair and equitable manner.
* Demonstrates Neighborhood Health Plan’s Core Values of Service Excellence, Quality Care, Diversity, Responsibility, and Relationships.
* Passion for managing and influencing change.
* Ability to balance multiple responsibilities in a fast-paced environment.
* Ability to learn the business and convey external benchmarks and best practices.
* Strong written and verbal presentation skills.
* Ability to work in a matrix organization.


If you are interested in this position, please submit your resume to Thank you!

back to job posts