Human Resources Manager

Reporting to the Global Services Senior Human Resources Manager, the HR Manager (HRM) role provides HR partnering, support, and expertise to the Global Services employees throughout the life cycle of an employee. The role will focus on the various HR core competencies, including (but not limited to) participation in the recruiting process, on-boarding, employee relations, training and development, compensation, coaching, performance management, and benefits.


Global Services is comprised of approximately 400 employees worldwide, each of whom is a member of one of the following functions: Global Finance, IT, Marketing, HR, Operations, Risk Management, or Legal. This role will be the HR business partner for approximately three or four of these functions (another HRM will support the other functions) providing HR support to the functional employees worldwide. The HRM will closely coordinate with local office HR to provide support to those employees located outside of the Global Services office. In addition, this role is a member of the larger HR community that is located throughout many different offices worldwide. HRM responsibilities include:


Employee Relations
* Work closely and partner with managers, employees, Global Services Senior HR Manager and peer HRM to address a variety of workplace and employee relations issues and topics
* Interpret, implement, and answer inquiries related to HR policies and procedures, while ensuring consistency and reinforcing adherence as appropriate
* Work with internal legal team, when necessary, on employment issues
* Partner with functions and HR team on HR initiatives and provide advice and counsel on best approaches and practices while generating options for achieving desirable results
* Provide guidance and pursue solutions that balance individual, company, and functional needs


Performance Management
* Manage (in coordination with HR Project Manager) the annual performance management process for Global Services employees within specific functions, including goal setting, midyear performance check-in, and year-end review process
* Ensure consistent and equitable interpretation and application of all set performance management guidelines
* Provide appropriate and effective advice, coaching, and guidance to employees and managers as needed
* Support managers and employees throughout the process by providing accurate and timely information
* Promote a strong leadership and coaching environment
* Manage and coordinate Career Development Committees
* Assist managers and leaders with identifying development opportunities for employees


Learning & Development
* Help develop and manage training curriculum
* Work with Global Services HR team to identify training needs of employees
* Deliver training sessions to Global Services employees as required


* Administer base and variable compensation guidelines
* Provide guidance and direction to ensure equity within and across functions related to both base and variable compensation
* Work closely with local offices to accurately set variable compensation awards based on set criteria and local market practices
* Work with managers to conduct appropriate internal and external benchmarking research and application


* Provide general support to US Global Services employees regarding benefits offerings
* Work with US Benefits team to ensure timely and accurate dissemination of benefits information to employees
* Engage US Benefits team to help address atypical issues or questions
* Manage LOAs, workers compensation, STD, LTD, and FMLA leaves in accordance with company policies


* Work closely with hiring managers and the Global Services Senior Recruiter to identify staffing needs, define role descriptions, determine desired candidate skills, and set compensation targets
* Participate in the interviewing and hiring process


* Ensure smooth transition of new hires, deliver orientation training, and coordinate/work with internal resources for on-boarding process


* Be a true business partner to the functional leaders in all HR matters, understanding their business, challenges and goals and identifying ways to best support them
* Manage and coordinate internal transfers, which may include between functions, offices, and/or countries
* Coordinate immigration process by working the with mobility team, legal counsel, and expatriates to secure employment visas
* Continually identify opportunities for improvement and implementation of best practices throughout all aspects of the HR function


Desired experience and skills for the HRM role include:


* Bachelor’s Degree or equivalent with PHR or SPHR certification desirable
* Eight to twelve years of corporate HR management experience in a progressive HR department
* Prior experience in a professional services organization highly preferred
* Microsoft Office proficiency (PowerPoint, Excel, Word, Outlook)
* Experience with various HRIS
* Fluent in English (both written and verbal); additional language skills beneficial
* Global experience in the HR field is highly desirable
* Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with company values and culture
* Experience working successfully within a complex matrix structured organization is essential
* The ability to understand and manage complex reporting relationships and incorporate multiple cultures


If you are interested in this position, please submit your resume to Thank you!

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